Coordinator of Support Services

POSITION SUMMARY

The Coordinator of Support Services is responsible for identifying, coordinating, and implementing individualized supports for children with diverse learning, behavioral, developmental, and emotional needs. Working in close partnership with families, Guides (our instructors), and the Program Director, this role ensures inclusive practices are embedded into the fabric of daily programming—while also serving as a point person for referrals, accommodations, and wraparound supports.

This role is ideal for someone with a background in special education, social work, child development, or behavior intervention who thrives in nontraditional, relationship-driven environments and believes deeply in equitable access to meaningful, joyful learning experiences.

RESPONSIBILITIES

Student & Family Support

• Conduct informal screenings, observations, and needs assessments for students demonstrating developmental, behavioral, or learning challenges

• Support individualized learning plans and help adapt programming as needed for student success

• Partner with families to identify resources, share observations, and communicate progress or concerns with care and clarity

• Facilitate family meetings and referrals when further support or evaluation is needed (e.g., IEP, OT, speech, mental health)

• Coordinate with school district teams as appropriate to align supports with IEP/504 plans

Staff Collaboration & Inclusion Practices

• Coach and train Guides on trauma-informed, neurodiversity-affirming strategies for inclusion and behavior guidance

• Collaborate with the Curriculum Director to ensure learning experiences are accessible and inclusive

• Lead professional development or planning sessions as needed to promote inclusion practices across the program

• Model a strengths-based, responsive approach to supporting all learners

Systems & Documentation

• Maintain confidential documentation of student needs, incidents, plans, and referrals

• Develop internal processes to track interventions and follow-ups

• Support safety planning and supervision strategies for students needing additional behavioral or emotional support

• Ensure policies reflect inclusive, non-discriminatory, and developmentally appropriate practices

QUALIFICATIONS

Required

• 4+ years experience in special education, child and family services, behavior intervention, or related field

• Deep understanding of child development, trauma-informed care, and inclusive education practices

• Strong interpersonal and communication skills with both children and adults

• Comfort and confidence navigating both field-based environments and office/coordination tasks

• Passion for equity, inclusion, and empowering children with diverse needs

Preferred

• Familiarity with place-based education, alternative schooling models, or enrichment programs

• Experience working with IEPs/504 plans and school-based support teams

• Background in social work, counseling, or psychology a plus

• Spanish proficiency or experience supporting bilingual families is a plus

WHO YOU ARE

You are thoughtful, grounded, and attuned to the small things that make a big difference for children and families. You approach challenges with curiosity and compassion, and you see behavior as communication. You’re passionate about equity and inclusion, not just as a theory—but as something you bring to life through your work every day. You’re ready to co-create something meaningful with a team that shares your values.

SCHEDULE & LOCATION

• Flexible part-time to full-time hours available (M–Th between 8am–4pm, with occasional communication needs outside hours)

• Based at our Bankers Hill Flagship location with regular presence at field sites across San Diego

• Hybrid remote work possible for documentation, coordination, and communication tasks